Terms of Service

Last updated: October 13, 2026

1. Overview

Welcome to [Your Store Name]. These Terms of Service ("Terms") govern your access to and use of our website, online store, and related services.

Our store is operated by [Legal Business Name], located at [Business Address]. Throughout these Terms, "we", "us", and "our" refer to [Your Store Name].

By visiting our website, browsing our products, or purchasing from our store, you agree to be bound by these Terms and our applicable store policies.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our services.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree not to use our products or services for any unlawful purpose or to violate any applicable laws or regulations.

You must not introduce viruses, malicious code, or other harmful technology to our website, or attempt to interfere with its security or operation.

We reserve the right to restrict or terminate access to our services where permitted by law if these Terms are violated.

3. Products and Product Information

We make reasonable efforts to display our products, including colours, sizes, materials, features, and descriptions, as accurately as possible.

However, colours and appearances may vary slightly depending on your screen, device settings, lighting, and product manufacturing variations.

Please review the product descriptions and size guides carefully before placing an order.

Our pet clothing products are designed for pets. Customers should select an appropriate size, supervise their pets while wearing clothing, and ensure that garments do not restrict breathing, movement, or comfort.

Unless expressly stated otherwise, our products are not intended to replace appropriate supervision or safety equipment.

We reserve the right to correct product description errors, update product information, and discontinue products where permitted by law. Such changes will not remove rights that you have already acquired under applicable law.

4. Orders and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse or cancel an order where legally permitted, including in cases of suspected fraud, payment problems, inaccurate pricing, product unavailability, or delivery restrictions.

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

You are responsible for providing accurate and complete contact, payment, and delivery information. Please contact us promptly if you discover an error in your order details.

Nothing in this section limits any consumer rights that apply to your purchase.

5. Prices, Payments, and Taxes

Product prices and applicable delivery charges will be displayed at checkout before you complete your purchase.

Prices may change without prior notice, but changes will not affect orders that have already been accepted, except where correction or cancellation is permitted by law.

We accept the payment methods made available at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers and are subject to their applicable terms and security procedures.

Any applicable taxes, duties, or import charges will be displayed or explained at checkout where required. If additional charges may apply to an international shipment, customers should review the relevant delivery information before ordering.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website. Delivery estimates are provided for guidance and are not guaranteed unless expressly stated.

Delivery times may be affected by factors outside our reasonable control, including carrier delays, customs inspections, severe weather, public holidays, or other disruptions.

Customers are responsible for providing a complete and accurate delivery address.

If an order is delayed, lost, or delivered incorrectly, please contact us at [Customer Service Email] so that we can investigate.

Our shipping practices and any applicable delivery terms are described in our Shipping Policy.

Nothing in these Terms excludes our obligations under applicable consumer law concerning delivery, non-delivery, or the transfer of risk.

7. Returns, Refunds, and Cancellations

Our Return and Refund Policy explains how to request returns, exchanges, and refunds.

Consumers in the United Kingdom and European Union may have statutory cancellation, return, refund, and remedies rights depending on the transaction and applicable law.

For eligible online purchases, statutory cancellation periods and procedures will apply where required. Certain legal exceptions may exist.

Nothing in these Terms or our store policies is intended to exclude, restrict, or replace any mandatory consumer rights.

Please review our Return and Refund Policy before purchasing.

8. Promotions and Discount Codes

From time to time, we may offer promotional prices, discount codes, or special offers.

Promotions may be subject to specific eligibility requirements, expiry dates, product exclusions, or other conditions disclosed at the time of the offer.

Unless expressly stated otherwise, discount codes cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to correct promotional errors or discontinue a promotion where legally permitted. This will not affect rights already acquired by consumers under applicable law.

9. Intellectual Property

All content on our website, including text, product descriptions, photographs, graphics, logos, designs, and other materials, is owned by or licensed to [Your Store Name] or its relevant rights holders, unless otherwise stated.

You may view and use our website for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission, except where permitted by law.

All trademarks, brand names, and logos displayed on our website remain the property of their respective owners.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers, delivery companies, analytics services, and Shopify.

We do not control independent third-party websites and are not responsible for their content, policies, or services, except where applicable law provides otherwise.

Your use of third-party services may be subject to separate terms and privacy policies.

11. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.

We process personal information in accordance with applicable data protection laws, including the UK GDPR and, where applicable, the EU GDPR.

Please review our Privacy Policy for more information about your rights and how to contact us regarding your personal information.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or estimated delivery times.

We may correct errors and update information where permitted by law.

We will not use this section to remove consumer rights or avoid obligations arising from an order that we have accepted.

13. Disclaimer and Limitation of Liability

Our website and services are provided subject to the terms set out in this document and applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, or other liability that cannot legally be excluded.

For consumers in the United Kingdom and European Union, these Terms do not affect mandatory statutory rights or remedies.

Subject to the foregoing, any limitation of liability will apply only to the extent permitted by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or services in a way that causes loss or damage to us or third parties.

Nothing in this section requires a consumer to indemnify us for losses caused by our own breach of contract, negligence, unlawful conduct, or other liability that cannot legally be transferred to the consumer.

15. Suspension and Termination

We may suspend or terminate access to our website or services where legally permitted, including where we reasonably believe that a user has engaged in fraudulent, unlawful, or abusive activity.

Termination will not remove rights or obligations that arose before termination, including any valid consumer claims relating to an existing order.

16. Governing Law and Disputes

These Terms are governed by the laws applicable to [Legal Business Location], subject to any mandatory consumer protection laws that apply to customers in their country of residence.

If you have a question or complaint about an order, please contact us first at [Customer Service Email]. We will make reasonable efforts to resolve the issue.

Nothing in this section prevents consumers from exercising any mandatory rights to bring a claim before a court with jurisdiction under applicable law.

17. Changes to These Terms

We may update these Terms from time to time by publishing a revised version on our website.

The "Last updated" date at the top of this page indicates when these Terms were most recently revised.

Changes will apply from the date they are published, subject to applicable law. The version in force when an order was accepted will apply to that order to the extent required by law.

We encourage customers to review this page periodically.

18. Contact Information

If you have questions about these Terms, please contact us