Shipping Policy

Last updated: October 13, 2026

At CloverKin Pets, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

During busy periods, promotional events, or seasonal holidays, order processing may take longer than usual. If a significant delay occurs, we will make reasonable efforts to inform affected customers.

Orders placed outside business hours will generally begin processing on the next business day.

2. Shipping Destinations

We currently aim to serve customers in the following markets:

• United Kingdom

• Selected European Union countries

Available destinations may vary depending on product availability, carrier coverage, customs requirements, and delivery restrictions.

Please check the available shipping options at checkout to confirm whether delivery is available to your address.

If we cannot deliver to your destination, we will contact you and arrange an appropriate solution, including a refund where applicable.

3. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and dispatched.

Our target delivery timeframes are:

Destination	Estimated delivery time
United Kingdom	2–5 business days
Major EU destinations	3–8 business days
Other eligible European destinations	5–12 business days

These timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on the dispatch location, destination, carrier service, customs clearance, weather conditions, and seasonal demand.

Important: These estimates apply only if they match the shipping service you actually use. Please update them before publishing based on your warehouse and carrier agreements.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Shipping fees may vary according to the destination, order value, package size, weight, and available delivery service.

If we offer free shipping or promotional delivery rates, the relevant conditions will be displayed on our website or at checkout.

Unless expressly stated otherwise, shipping charges are shown separately from product prices where applicable.

5. Order Tracking

When tracking is available, we will send a shipping confirmation email containing your tracking number or tracking link after your order has been dispatched.

Please allow some time for the carrier's tracking system to update.

If you have not received tracking information within a reasonable period after dispatch, please contact us at [Customer Service Email] with your order number.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, contact us as soon as possible at [Customer Service Email].

We will try to update the address if the order has not yet been dispatched. However, we cannot guarantee changes after an order has entered the fulfilment or shipping process.

If a delivery fails because of an incorrect address supplied by the customer, we will work with the customer and the carrier to identify an appropriate solution. Any additional charges will be handled in accordance with applicable law.

7. Delayed, Lost, or Missing Packages

If your package has not arrived within the estimated delivery window, please contact us at [Customer Service Email].

We will investigate the shipment with the relevant carrier and provide assistance where reasonably possible.

Tracking information may occasionally be delayed or may not update at every stage of transit.

If a package is confirmed lost or undelivered, we will work with you to determine the appropriate remedy, such as a replacement or refund, in accordance with applicable law.

Nothing in this policy removes any consumer rights relating to delivery, non-delivery, or the transfer of risk.

8. Customs Duties, Taxes, and Import Charges

For orders delivered within the United Kingdom or to European destinations, the treatment of VAT, customs duties, and import charges depends on the dispatch location, destination, fulfilment arrangement, and applicable tax rules.

Any taxes, duties, or additional charges payable by the customer will be disclosed at checkout or otherwise communicated where required by law.

Where applicable, customers should review the information provided before completing an order.

We aim to minimise delivery disruptions by using suitable shipping arrangements, but customs inspections and clearance procedures may occasionally cause delays.

9. Split Shipments and Product Availability

In some circumstances, items in the same order may be dispatched separately because of stock availability, warehouse arrangements, or fulfilment requirements.

If this happens, tracking information may be provided separately for each shipment.

If an item becomes unavailable after an order has been placed, we will contact the customer to explain the available options, including an appropriate refund where required.

10. Delivery Issues and Damaged Packages

Please contact us promptly if your package arrives damaged, contains the wrong item, or is missing an item.

Include your order number and, where helpful, photographs of the packaging and the products received.

We will investigate the issue and arrange an appropriate solution in accordance with our Return and Refund Policy and applicable consumer protection laws.

Customers should not be required to give up their statutory rights because they did not report an issue within an arbitrary period.

11. Delivery Responsibility

We will fulfil our delivery obligations in accordance with the delivery terms confirmed at checkout and applicable consumer law.

Where consumer protection law requires us to remain responsible for goods until they are delivered to the customer or to another person properly designated by the customer, this requirement will apply.

Carrier tracking showing a package as delivered will be considered as part of our investigation if a customer reports non-receipt, but it will not automatically override any mandatory consumer rights.

12. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact us